FAQs

1. How can I contact you?

You can reach us by email at daddydoggystore@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have.

2. Where are your products shipped from?

Our products are sourced from various suppliers and are shipped from multiple locations to ensure timely delivery. The specific shipping origin may vary depending on the product you order.

3. Can I get a refund on my products?

Yes, we have a 30-day return policy. You can request a refund within 30 days of receiving your item. Please contact us to initiate the return process.

4. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

5. Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. If you have questions about a specific item, please reach out to us for clarification.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

7. Can I exchange my item for a different one?

The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.

8. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on your location. Please check our shipping policy for more details.

9. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment.

10. What payment methods do you accept?

We accept various payment methods, including major credit cards and PayPal. Please refer to our checkout page for a complete list of accepted payment options.